Of course you listen to your customers, but do you stop there? Our skill in customer experience strategy, a hybrid of ethnographic research and product planning, quickly exposes new business opportunities in the gap between what people say about your business and what they actually do with your products and services.
For texture|media, a Denver-based interactive media company, Moment led workshops that equipped them with the tools to change their culture (and their business model) from a technology developer to a customer-centered design consultancy.